Privacy policy

Last Updated: September 2025

Legacy Living UK operates this store and website to provide you with a curated furniture shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information. By using our Services, you agree to the practices described below.

1. Personal Information We Collect or Process

We collect information that identifies you or helps us fulfill your orders. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Financial Information: Payment card details and transaction history (processed securely via Shopify).

  • Account Information: Usernames, passwords, and saved preferences.

  • Transaction Information: Items you view, add to your cart, or put on your wishlist.

  • Communications: Any information you provide when contacting our support team.

  • Device & Usage Information: IP addresses, browser types, and how you navigate our store.

2. Personal Information Sources

We gather data from three main places:

  • Directly from you: When you make a purchase or create an account.

  • Automatically: Through cookies and tracking technologies as you browse.

  • Third Parties: From service providers like payment processors or delivery partners.

3. How We Use Your Personal Information

  • Provide and Improve Services: To process payments, fulfill orders, and manage your account.

  • Marketing and Advertising: To send updates about new collections or show you relevant ads.

  • Security and Fraud Prevention: To keep our store safe and verify identities.

  • Communicating with You: To provide customer support and respond to inquiries.

  • Legal Reasons: To comply with UK law and protect our legal rights.

4. How We Disclose Personal Information

We share your data only when necessary with:

  • Vendors: Such as Shopify, payment gateways, and shipping companies.

  • Marketing Partners: To show you personalized offers.

  • Business Transfers: In the event of a merger or sale of the business.

  • Legal Authorities: If required by law or to protect against fraud.

5. Relationship with Shopify

Our store is hosted on Shopify. They process your information to help us run the store efficiently. Shopify may use your data to improve their own services across different merchants. You can read more in the Shopify Consumer Privacy Policy.

6. Third Party Websites and Links

Our site may contain links to other websites (like social media or interior design blogs). We are not responsible for their privacy practices, so please check their policies before sharing data with them.

7. Children's Data

Our services are for adults. We do not knowingly collect data from children. If a parent discovers their child has provided info to us, please contact us for immediate deletion.

8. Security and Retention of Your Information

We use industry-standard encryption to protect your data. We keep your information only as long as needed for your account, tax records, or to resolve disputes.

9. Your Rights and Choices

Depending on your location, you have the right to:

  • Access, Delete, or Correct: View or change the data we hold about you.

  • Portability: Request a copy of your data in a digital format.

  • Opt-out of Tracking: Use our Cookie Banner to manage your preferences.

  • Unsubscribe: Use the "Unsubscribe" link in any marketing email.

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to contact the Information Commissioner’s Office (ICO) in the UK.

11. International Transfers

Your data may be processed outside of the UK (for example, by Shopify in Canada or the USA). We ensure these transfers follow legal safeguards like Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our business or the law. The "Last Updated" date at the top will show you when the latest version was posted.

13. Contact

For questions or to exercise your privacy rights: