Shipping policy

At Legacy Living UK, we aim to provide a smooth, reliable, and transparent delivery experience for all customers across the United Kingdom. Please review the guidelines below to ensure a successful delivery.

Before Delivery

To help our delivery team complete your order safely and efficiently, please make sure of the following:

  • Ensure clear access to your property for our delivery team.

  • Confirm there are no parking restrictions near your address. Our couriers typically operate with large 3.5-ton vans, so adequate space is essential.

  • Measure all doors, hallways, staircases, and access points to verify your furniture can fit through. We recommend a minimum width of 75 cm for safe delivery. If your access points are narrower, please contact us before placing an order.

  • Standard delivery includes delivery to your front door or ground-floor hallway. Delivery to upper floors or specific rooms may incur an additional fee.

  • You will receive a message 24 hours before delivery with a 4-hour time window. Please ensure the phone number on your order is correct and reachable.

  • You will also receive a 1-hour notice on the day of delivery to confirm someone (18+) is available to receive your order.

Order Processing Time

  • Orders placed before 5 PM are typically processed the same day.

  • Orders placed after 5 PM will be processed the next day.

  • Orders placed after 4 PM on Saturday are processed on Monday.

  • A team member will contact you to inform you of the next available delivery window.

Delivery Timeframe

We strive to deliver most orders within 48–72 hours after purchase confirmation.
Deliveries operate 7 days a week, and our team will contact you to arrange a delivery day that suits your schedule.

Note:
For custom-sized items or made-to-order furniture, delivery times may vary. Please confirm estimated lead times with our team before placing your order.

Delivery Prices & Service Locations

Legacy Living UK delivers across Mainland UK with the following rates:

England

  • Free Delivery

Scotland

  • £50 Delivery Fee

Wales

  • £50 Delivery Fee

Northern Ireland

  • £100 Delivery Fee

These charges reflect regional courier costs, distance, and logistical requirements.

Areas We Do Not Deliver To

We currently do not deliver to the following locations:

  • Isle of Man

  • Isle of Wight

  • Scottish Islands (including Orkney, Shetland, Hebrides)

  • Channel Islands

  • Isles of Scilly

  • Any offshore or remote island postcodes

If you are unsure whether your postcode is eligible, please contact us before placing your order via email or whatsapp:

📧 Email:  info@legacylivinguk.co.uk
📞 WhatsApp: +44 7405 732322

Missed Deliveries

To ensure a smooth process:

  • You will receive a 4-hour time slot the day before delivery.

  • You will receive a 1-hour notice on the delivery day.

If no one is available to receive the delivery and the item is returned to us, a re-delivery fee equal to your original delivery charge will apply.

If you choose to cancel your order due to a missed delivery, the original delivery fee is non-refundable.

Changing Your Delivery Date

You may reschedule your delivery by providing at least 48 hours’ notice.

  • If you request a change within 48 hours of your scheduled date, a £50 rescheduling fee may apply.

  • If you reschedule on the day of delivery and the goods have already been dispatched, a full re-delivery charge will apply.